Privacy Policy

Last Updated: 1st September 2025

M&B Heating Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, website, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Identification Data: Name, address, phone number, email address.
Service Information: Boiler and appliance details, service history, safety certificates.
Financial Information: Only where required for payment or finance applications.
Technical Data: Information from cookies and website usage.

2. How We Collect Your Information

We collect data when you:

Contact us by phone, email, or via our website.
Book or manage services using our Gas Engineer Software system.
Request a quote or service visit.
Apply for finance through an approved third-party lender.
Interact with our website or marketing communications.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide heating, plumbing, and boiler services.
To manage bookings, certificates, and service reminders.
To issue invoices, process payments, and manage accounts.
To send important service updates, reminders, and safety notices.
To process finance applications via approved third-party lenders (with your consent).
To improve our website, customer experience, and services.

4. Sharing Your Information

We will never sell your personal data. However, we may share it in the following circumstances:

Third-Party Lenders: If you apply for finance, we may share your contact details and relevant information with an approved lender to process your application.
Gas Engineer Software: Your data is securely stored in our industry-recognised Gas Engineer Software system for booking and certification purposes.
Service Partners: Occasionally, trusted contractors may access information necessary to complete work on our behalf.
Legal Obligations: Where required by law or to comply with regulations.

5. Data Security

We use secure systems and take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or disclosure.
Only authorised staff and partners with a legitimate business need have access to your data.

6. Data Retention

We retain your information only for as long as necessary:

Service and safety certificate data: minimum of 7 years (legal requirement).
Finance application data: retained in line with lender requirements.
General contact and service records: kept for the duration of your relationship with us plus a reasonable period for compliance and record-keeping.

7. Your Rights

Under UK GDPR, you have the following rights:

The right to access your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data (where legally possible).
The right to restrict or object to certain processing.
The right to data portability.
The right to withdraw consent (where processing is based on consent).

To exercise your rights, please contact us (details below).

8. Cookies

Our website may use cookies to improve functionality, enhance user experience, and analyse website traffic. You can disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, privacy policies, or practices of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

M&B Heating Solutions

📞 07590556397 | 07500807923
📧 info@mandbh.co.uk